The Reason Behind Our Delivery Costs: Transparency and Quality

Hi! I hope you're well :)

We would like to explain to you why we charge delivery fees for our online orders:

1. Transportation Costs: The cost of shipping includes transporting your order from our warehouse to your address. This covers fuel, vehicle maintenance, and carrier costs.

2. Packaging and Handling: Every order requires proper packaging to ensure your products arrive in perfect condition. This includes packaging materials, boxes, and the work of our teams to prepare and secure each shipment.

3. Reliable Delivery Service: We work with trusted delivery partners to ensure the speed and security of every shipment. These partners charge fees for their services, which we pass on in part.

4. Insurance and Risk Management: For your peace of mind, we insure each package against possible loss or damage during transport. This insurance has a cost that we include in the delivery costs.

5. Cost Sharing: In order to minimize the financial impact on our customers, we cover part of the delivery costs. This allows us to maintain a balance between the cost of the service and the quality of delivery you deserve.

We hope this explanation clarifies why shipping charges are necessary. Our goal is to offer you the best possible service, while ensuring that your orders arrive safely and as quickly as possible.

What we can't control :)

We would also like to explain to you certain aspects of deliveries that we unfortunately cannot control:

1. Weather Conditions: Bad weather such as storms, heavy rain, snow or ice may cause delays in delivery. These conditions can make roads impassable and affect carrier schedules.

2. Unforeseen Carrier Delays: Sometimes carriers may encounter technical problems or significant traffic jams that are beyond our control. These incidents may delay the delivery of your order.

3. Customs Clearance and Administrative Formalities: For international shipments, customs clearance formalities may result in additional delays. These procedures depend on the regulations of different countries and may vary in duration.

4. Busy Periods: During busy periods, such as the holidays or sales, delivery services can be overwhelmed by a high volume of packages. This may cause additional delays.

5. Inaccurate Delivery Address: An incorrect or incomplete delivery address may result in delivery delays or errors. We advise you to always check that your address is correct and complete when ordering.

6. Unexpected Logistics Problems: Unexpected technical or logistical problems may arise, such as vehicle breakdowns or package sorting errors. Although rare, these situations may impact delivery time.

We do everything possible to minimize these impacts and keep you informed in the event of a delay. Our priority is to provide you with a reliable and efficient service, and we continually work with our delivery partners to improve this service.

We are here for you: Contact us if needed :)

We understand that deliveries may sometimes cause questions or concerns. We want to reassure you that you can always contact us at with any questions or problems regarding your order.

Our team is at your service and is committed to responding to you as soon as possible. Do not hesitate to write to us if you need clarification or if you encounter a problem. We are here to help you and ensure that your experience with us is as pleasant as possible.

Thank you for your understanding and loyalty.

Team SELF 


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